Late Cancellation Policy
At Face of Medical Sydney CBD, our goal is to provide the highest quality service at the most competitive price possible for every client. In order to achieve this high standard of service, we have implemented a Late Cancellation and No-Show Policy. This policy enables us to maintain our competitiveness and the ability to offer more appointments for clients to start or continue their laser tattoo removal treatments with us.
HOW TO RESCHEDULE OR CANCEL YOUR APPOINTMENT
We understand that life sometimes gets in the way of things and you cannot keep your appointment.
Should that be the case, as soon as you know you cannot keep your appointment, please call us on (02) 8282 0269 or use the Online Booking link in the emailed appointment confirmation. If you cannot reach a staff member please leave a detailed voicemail message giving your name, appointment time and date along with contact telephone number.
We will gladly cancel or reschedule your appointment to a more convenient date and time.
On the morning of the day BEFORE your appointment, we will send you an SMS reminder to the mobile phone number and an email reminder to the inbox of the address given to us by you in the Client Personal History Form.
PLEASE ADVISE US OF YOUR INTENTIONS BY MESSAGING YES OR NO VIA SMS OR EMAIL AS SOON AS YOU RECEIVE THE MESSAGE.
Please be considerate and call us immediately on (02) 8282 0269 if you are unable to arrive on time to an appointment. If it is necessary to cancel your appointment or reschedule to a future date, we require at least 24 hours notice in advance so please contact us immediately if you need to change your appointment.
If no reply is received we cannot guarantee your appointment will be available should you arrive at the Clinic. We consider no response as an indication of a ’No-Show’ and subject to our No-Show Policy (see below). We may schedule another client from the waiting list into that appointment.
It is important that we have your current mobile phone number and email address, so if there are any changes to your details contact us immediately so we can ensure we can reach you at all times.
LATE CANCELLATION POLICY
Any appointment that is rescheduled or cancelled on the day of the appointment will be considered a ‘Late Cancellation’ and will incur a $50 Late Cancellation fee payable at the next appointment before further treatments are performed.
If the appointment is cancelled or rescheduled within an hour of the scheduled appointment time, a $100 Late Cancellation fee will be incurred and payable at the next appointment before further treatments are performed.
NO-SHOW POLICY
A ’No-Show’ is a client who misses an appointment without contacting us prior to their appointment. ‘No-shows’ severely impact our business and our other clients. A failure to arrive at the appointment will be deemed a ’No-Show’ and incur a No-Show fee of $100 payable at the next appointment before further treatments are performed.
Subsequent ‘No-Shows’ may lead to our refusal to accept future appointments and our refusal to complete further laser tattoo removal treatments.
